Frequently Asked Questions

What is Yooz?

Yooz is the first fully secure mobile payment platform in the Caribbean. Any mobile phone can now be provisioned to make payments securely and directly from a user’s bank account or credit card. No smartphone or data plan required. Yooz works via shortcode (*190#) and therefore is available for everyone. It is currently in service in Trinidad & Tobago.

What services can I access on Yooz?

The services currently available to Republic Bank customers and Credit Card holders from any bank are yooz.topup and yooz.billpay.

What is yooz.topup?

Yooz.topup gives mobile users, prepaid and postpaid alike, the convenience to top up their phone or someone else’s phone directly from their own handset.

What is yooz.billpay?

Yooz.billpay gives mobile users, the convenience to pay their or someone else’s bills directly from their handset.

Are there any fees for using Yooz services?

No, Yooz is free to use.

How can I access Yooz Services?

You have to register your mobile phone and bank account with Yooz before you can access Yooz services. Once you are registered, you simply dial *190# to access Yooz.

Can I use any mobile phone?

Yes, Yooz works for everyone. No application, no smartphone and no data plan required. Once your mobile phone supports shortcode then you can access Yooz.

How secure is Yooz?

The *190# shortcode allows all users to initiate a secure connection to their carrier and access Yooz. All Yooz transactions are secured by a unique passcode and verified by Republic Bank.

What do I need to register/ sign-up for the service?

You only require your mobile phone number, Republic Bank debit card or any bank’s credit card and your ID if registering your credit card account.

Can I register multiple bank cards to my phone number?

No. Only one card can be registered to a phone number

Where can I register? Is there a registration fee?

You can register at any of these locations. There is no fee to register for Yooz.

How to register for Yooz?

Visit any of these locations. You will need your mobile phone number, Republic Bank debit card or any credit card and your ID if registering your credit card account. Registration is FREE and only takes about 2 minutes to complete

How do I know my registration is complete?

You are provided with a confirmation receipt once your registration is successful. Registration only takes a few minutes to complete.

How do I unregister for Yooz?

Contact us at 625-4785, Monday to Friday 8 a.m. to 5 p.m. or your mobile carrier (Digicel 100, bmobile *100). Once we confirm your identity with your carrier then you will be unregistered from the service.

What is my passcode?

Your Passcode is a unique 4 digit code that you create during registration. Your Passcode is used to authorize payment requests from your phone. We recommend that your Passcode should not be the same as your LINX Pin and that you should not disclose your Passcode to anyone for your security.

Can I change my passcode anytime?

Yes, you can access the “Change Passcode” option from the Yooz menu to change your Passcode. You will be required to enter your current Passcode to confirm the change.

What happens if I forget my passcode?

You will need to re-register for Yooz, visit any of these locations

What happens if my phone is lost or stolen?

Your account is secure once your Passcode is not known. If your Passcode is known, then contact Yooz immediately to deactivate the service for your phone number. If you find your phone or get a new phone with the same number then you can continue to use Yooz. If you do change your phone number you will need to re-register for Yooz.

What happens if I get a new mobile phone with the same number?

Once you do not change your phone number then you will still be able to access Yooz from your new mobile phone.

What happens if I change my mobile number?

You will need to re-register for Yooz, visit any of these locations.

Can I top up someone else’s phone?

Yes you can top up someone else’s phone by selecting the “Top up other phone” from the Yooz menu.

What if I accidently topped up the wrong number?

Unfortunately, once you have confirmed the purchase of top up for another phone number we are unable to reverse the transaction. You can purchase the top up again for the correct phone number.

What if my bank card expires and I need to change it?

You will need to register your mobile number with your new card at any of our registration locations: any of these locations.

Is there a maximum or minimum amount of top up I can purchase?

Yes, the top up limits are:

  1. minimum top up per transaction – $10
  2. maximum top up per transaction – $200
  3. maximum top up per day – $500

Is there a maximum or minimum amount I can pay towards a bill?

Yes, the bill payment limits are:

  1. minimum payment per transaction – $25
  2. maximum payment per transaction – $700 per utility
  3. maximum payment per transaction – $1,000 per utility

When will the payment be applied to my Utility account?

The payment will be applied to your account within one (1) working day. You can contact your service provider to confirm your account has been updated.

Can I pay someone else’s bill?

Yes you can pay someone else’s bill by selecting “Pay Bills” from the Yooz menu and entering their account number.

What if I accidentally paid the wrong bill?

Contact your Service Provider. After verifying your identity and the transaction details, they will be able to advise whether they can apply the payment to the correct account as certain conditions will apply.

Is it possible to purchase top up or pay a bill for an amount which exceeds the balance in my bank account?

No, if you not have sufficient funds for the amount specified then the transaction will fail and you will receive a message indicating such.

How will I know if my transactions were successful? Will I get a receipt?

Yes, you will receive a confirmation SMS as your receipt with your transaction details.

If a transaction fails, can I try again?

Yes you can try again. However, if you enter an incorrect Passcode more than 3 times then your account will be blocked and you will need to re-register.

How to Top Up?

  1. Dial *190# and press send
  2. Select option 1 “Top Up my mobile” and press send
  3. Enter the amount you wish to top up e.g. enter 10 for a $10.00 top up and press send
  4. The top up amount will be displayed on the screen. Enter 1 to confirm the amount and press send
  5. Enter your 4 digit passcode and press send
  6. You will receive a confirmation text message with a reference number. your phone will be credited with the top up amount you requested and your bank account will be charged

Short cut to top up your phone:

  1. Dial *190*topupamount#” and press send
  2. Enter 1 to confirm the amount of top up and press send
  3. Enter your 4 digit passcode and press send
  4. You will receive a confirmation text message with a reference number and your phone will be credited with the top up amount you requested.

How to Pay Bills?

  1. Dial *190# and press send
  2. Select option 3 “Pay Bills” and press send
  3. Select the option for desired Payee
  4. Enter account number and press send
  5. Enter a Nickname and press send
  6. Enter the amount you wish to pay and press send
  7. Enter your 4 digit passcode and press send
  8. You will receive a confirmation message and SMS with a reference number and your Bank Account will be debited with the amount you requested. The payment will be applied to your Utility Account

How to add a Bill Pay Account?

  1. Dial *190# and press send
  2. Select option 4 “My Account” and press send
  3. Select option 4 “Bill Payment, and press send
  4. Select option 1 “Add Account”, press send
  5. Select the option for desired Payee
  6. Enter account number and press send
  7. Enter a Nickname and press send
  8. Enter your 4 digit Yooz passcode to confirm account and press send
  9. You will receive a confirmation message that the account was added.

How to delete a Bill Pay Account?

  1. Dial *190# and press send
  2. Select option 4 “My Account” and press send
  3. Select option 4 “Bill Payment, and press send
  4. Select option 2 “Delete Account”, press send
  5. Select the option for desired Payee
  6. Enter your 4 digit Yooz passcode to delete selected account and press send
  7. You will receive a confirmation message that the account number was deleted

How to change your Passcode?

  1. Dial *190# and press send
  2. Select option 3 “My Account” and press send
  3. Select option 2 “Change Passcode” and press send
  4. Enter your current 4 digit passcode and press send
  5. Type in your new 4 digit pass code and press send
  6. Confirm your new passcode by entering it again and press send
  7. You will receive a message stating the passcode has been successfully changed.

Where do I call for Service?

Your service touch point depends on your service issue:
Any dispute or query in relation to the Yooz service or transaction must be referred to Resonance or the applicable Utility Partner, and not Republic Bank as follows:

  • Contact Resonance at 625-4785 8 a.m. to 5.p.m. Monday to Friday
    • Service deactivation
    • Yooz transactions
    • Unapplied payments
  • Contact Utility Partner
    • Utility account inquiries
    • Late application of payments
    • Unapplied payments
    • Payment made to incorrect utility account
  • Contact Mobile Network Operator (Bmobile dial *100, Digicel dial 100) at any time
    • Service deactivation
    • Top up promotions

Resonance and the Utility Partner will attempt to resolve the dispute or query and communicate the resolution to you.

Any issues in relation to your bank account must be referred to Republic Bank or your respective credit card Issuer and not Resonance or the Utility Partners.