Yooz is the first fully secure mobile payment platform in the Caribbean. Any mobile phone can now be provisioned to make payments securely and directly from a user’s bank account or credit card. No smartphone or data plan required. Yooz works via shortcode (*190#) and therefore is available for everyone. It is currently in service in Trinidad & Tobago.
The services currently available to Republic Bank customers and Credit Card holders from any bank are yooz.topup and yooz.billpay.
Yooz.topup gives mobile users, prepaid and postpaid alike, the convenience to top up their phone or someone else’s phone directly from their own handset.
Yooz.billpay gives mobile users, the convenience to pay their or someone else’s bills directly from their handset.
No, Yooz is free to use.
You have to register your mobile phone and bank account with Yooz before you can access Yooz services. Once you are registered, you simply dial *190# to access Yooz.
Yes, Yooz works for everyone. No application, no smartphone and no data plan required. Once your mobile phone supports shortcode then you can access Yooz.
The *190# shortcode allows all users to initiate a secure connection to their carrier and access Yooz. All Yooz transactions are secured by a unique passcode and verified by Republic Bank.
You only require your mobile phone number, Republic Bank debit card or any bank’s credit card and your ID if registering your credit card account.
No. Only one card can be registered to a phone number
You can register at any of these locations. There is no fee to register for Yooz.
Visit any of these locations. You will need your mobile phone number, Republic Bank debit card or any credit card and your ID if registering your credit card account. Registration is FREE and only takes about 2 minutes to complete
You are provided with a confirmation receipt once your registration is successful. Registration only takes a few minutes to complete.
Contact us at 625-4785, Monday to Friday 8 a.m. to 5 p.m. or your mobile carrier (Digicel 100, bmobile *100). Once we confirm your identity with your carrier then you will be unregistered from the service.
Your Passcode is a unique 4 digit code that you create during registration. Your Passcode is used to authorize payment requests from your phone. We recommend that your Passcode should not be the same as your LINX Pin and that you should not disclose your Passcode to anyone for your security.
Yes, you can access the “Change Passcode” option from the Yooz menu to change your Passcode. You will be required to enter your current Passcode to confirm the change.
You will need to re-register for Yooz, visit any of these locations
Your account is secure once your Passcode is not known. If your Passcode is known, then contact Yooz immediately to deactivate the service for your phone number. If you find your phone or get a new phone with the same number then you can continue to use Yooz. If you do change your phone number you will need to re-register for Yooz.
Once you do not change your phone number then you will still be able to access Yooz from your new mobile phone.
You will need to re-register for Yooz, visit any of these locations.
Yes you can top up someone else’s phone by selecting the “Top up other phone” from the Yooz menu.
Unfortunately, once you have confirmed the purchase of top up for another phone number we are unable to reverse the transaction. You can purchase the top up again for the correct phone number.
You will need to register your mobile number with your new card at any of our registration locations: any of these locations.
Yes, the top up limits are:
Yes, the bill payment limits are:
The payment will be applied to your account within one (1) working day. You can contact your service provider to confirm your account has been updated.
Yes you can pay someone else’s bill by selecting “Pay Bills” from the Yooz menu and entering their account number.
Contact your Service Provider. After verifying your identity and the transaction details, they will be able to advise whether they can apply the payment to the correct account as certain conditions will apply.
No, if you not have sufficient funds for the amount specified then the transaction will fail and you will receive a message indicating such.
Yes, you will receive a confirmation SMS as your receipt with your transaction details.
Yes you can try again. However, if you enter an incorrect Passcode more than 3 times then your account will be blocked and you will need to re-register.
Your service touch point depends on your service issue:
Any dispute or query in relation to the Yooz service or transaction must be referred to Resonance or the applicable Utility Partner, and not Republic Bank as follows:
Resonance and the Utility Partner will attempt to resolve the dispute or query and communicate the resolution to you.
Any issues in relation to your bank account must be referred to Republic Bank or your respective credit card Issuer and not Resonance or the Utility Partners.